Please drop us an email at firstname.lastname@example.org and we are committed to assist you in the best way.
CAN I EXPECT THE COLOR OF MY PRODUCT TO LOOK THE SAME IN REALITY AS IN THE PICTURES?
Yes, it is worth noting, however, that different monitors/screens/panels projects colors differently. Our pictures has been optimized for viewing on the most common devices.
CAN I EXPEDITE MY ORDER?
Write to us with your order number, reasons for expedition and expected date and we will do our best to make sure you get your order when you need it!
CAN YOU DECLARE A LOWER VALUE ON MY SHIPMENT?
No, we will always declare the correct value.
CAN YOU SHIP TO MY COUNTRY?
We engage DH,L UPS or FedEx for our product shipment! In areas where DHL/UPS/FedEx does not deliver, we reserve the right to use another carrier.
HOW CAN I CHECK THE STATUS OF THE DELIVERY?
If your order seems to be taking a little longer than it should be, please email us at email@example.com and we will reply promptly to let you know when you can expect it!
HOW DO I FIND OUT ABOUT YOUR FUTURE RELEASES?
The most secure way to find out about the latest news is to sign up to our newsletter via the front page of our website. Also make sure to follow our channels on social media.
HOW IF I DID NOT RECEIVE AN ORDER CONFIRMATION?
In the event of a missing order confirmation, please make sure to double check your spam folders/boxes or reach out to our customer support at firstname.lastname@example.org and we will help you out.
WHAT METHODS OF PAYMENT DO YOU OFFER?
We currently offer PayPal for international payments. With this, most debit and credit cards are welcome.
WHAT SHOULD I DO IF MY PRODUCT IS IN DEFECT?
Your satisfaction is very important to us, please contact us at email@example.com and include a picture or two of the defect. Please do not return your product without consulting our customer care.
Any other enquiries, please drop us an email at firstname.lastname@example.org
We aim to dispatch your order within 1 month. In areas where our carriers do not deliver, we reserve the right to use another carrier or cancel the order. For questions about shipping, delivery times or transportation, contact us by email at email@example.com and we will reply promptly.
All orders come with complimentary shipping.
LOST IN TRANSIT
In the event of a lost shipment, until the investigation by the Carrier is concluded, we shall replace you with a new product.
All payments are handled by PayPal. PayPal handle card information and use technology that allow the identification of the cardholder, and both meet the requirements of the PCI DSS and CAS and utilize PCI-secured payments. For further questions about how our partners handle information, please contact PayPal for support.
We collect basic personal information about our customers when an order is placed. This information is securely stored and is necessary to carry out delivery and to contact you as a customer should a problem arise, or for important updates such as new product launches. We will never disclose any such information to third parties.
When you purchase with us, you also approve that we store and handle your personal information and details with professional care in order for us to complete our agreement with you. You have the right to access to all of your personal information that registered with us. Should the personal details are irrelevant, incorrect or incomplete, you reserve the right to demand to correct or remove the information.
If your product is damaged when delivered, you should (without delay and no later than 7 days after delivery) contact us as well as the Delivery Company. We will follow up with you and replace you with a new product.
Warranty for our products is five (5) years from purchase date.
Please note that the warranty does not cover batteries and/or leather straps (as is practice in the watch industry). The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, improper use of the watch.